vILT and ILT

Delivering Exceptional Customer Service This work sample was designed for rolling out a new organization-wide initiative for customer service. I…

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Process Map

Project Management Documents I developed this [sanitized] project process map using draw.io to create a way to differentiate between project…

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Compliance vILT

Grant Writing Training The challenge: Applicants for a competitive grant award were required to participate in a mandatory training designed…

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